ProcessRaven™ | Incident Management v1.0.0

Closure Attestation

Complete all fields. Save as PDF and attach to the incident record.

Analyst Name *

Incident Number *

Attestation Date *

Incident Type

Process Compliance Checklist *

Resolution has been confirmed by the affected user and is recorded in the incident record. All diagnostic steps, work notes, and resolution details are complete and accurate. The incident record reflects the full event timeline from detection to closure. Standard incident management process was followed throughout (or deviation documented below).

Process Deviation Reason (required if Checkbox 4 unchecked)

Please complete all required fields before submitting.

Help & Legend

BPMN symbols, swim-lane colors, how to use this tool, and system requirements

How to use this tool

Start the process, click Start Process to begin walking through the Incident Management workflow step by step.

Advance through steps, use Next Step to move forward. When a decision gateway is reached, choose the appropriate branch before continuing.

Read the SOP card, the right-hand panel shows the current task's standard operating procedure, owner, inputs, and outputs.

Print or reference, use Print SOP to print the active step, or switch to Reference mode for a filterable index of all SOPs.

Search, the toolbar search bar finds any task or SOP keyword instantly and jumps to that step.

Swim-lane colours

Service Desk

First point of contact. Logs, categorises, and attempts L1 resolution before escalating.

L2 Support

Technical specialists who investigate and resolve issues beyond L1 capability.

L3 Support

Senior engineers or vendors handling complex, deep-dive investigations.

Major Incident

Crisis management track for high-impact, time-critical incidents requiring bridge calls.

Problem Management

Identifies root causes of recurring incidents to prevent future occurrences.

Change Management

Controls changes that resolve incidents, ensuring CAB approval and rollback plans.

BPMN symbol key

Start Event

Where the process begins (double ring).

End Event

Where a process path terminates (thick ring + filled square).

Task

A single unit of work performed within a swim lane.

Exclusive Gateway

A decision point (×), exactly one outgoing path is taken.

Sequence Flow

An arrow connecting events, tasks, and gateways in order.

Process Token

The blue dot that tracks the current position in the live simulation.

System requirements

Browser

✓

Chrome 90+, fully supported; recommended for best performance.

✓

Edge 90+, fully supported.

✓

Firefox 88+, fully supported.

✓

Safari 14+, fully supported.

Internet Explorer, not supported. Please use a modern browser.

Display & Device

✓

Minimum 1280 × 720 px, the BPMN diagram and sidebar panels require at least this viewport width to display correctly.

✓

1920 × 1080 px or higher, recommended; the process diagram benefits from a wide viewport.

Mobile / tablet, the diagram is readable but interactive simulation is optimised for desktop use.

Dependencies & Network

✓

No installation required, runs entirely in the browser as a single self-contained HTML file.

✓

No external dependencies, no CDN calls, no frameworks, no backend. Works fully offline once loaded.

✓

JavaScript enabled, the interactive simulation, search, and print features all require JavaScript to be enabled in the browser.

Printing

✓

Print SOP, uses the browser's native print dialogue. A4 / Letter paper size is recommended; portrait orientation.

✓

Save as PDF, select "Save as PDF" in the print dialogue to export a step's SOP or an attestation record as a portable document.

Background graphics, enable "Background graphics" in the print settings to preserve colour-coded lane badges in the printed output.

Professional Edition

Unlock the full ProcessRaven experience

This feature is not available in the Free Edition. Upgrade to Professional for compliance attestation, PDF export, and the complete 38-SOP library.

Preview, Compliance Attestation Module

ISO/IEC 20000 §8.6.1.23: Attest Closure ATTESTED

Incident ID

Severity

Resolved By

Resolution Time

Root Cause Summary

Network misconfiguration in VLAN 12 caused packet loss affecting Tier-1 services...

Root cause identified and documented

User confirmed service restored

Problem record raised (if applicable)

Professional Edition Only

ISO/IEC 20000 Attestation, audit-ready closure forms

PDF Export, SOP and attestation printouts

38 full ITIL SOPs with RACI matrices

Full-text SOP search via Ctrl+K

Zero dependencies, single offline HTML file

One-time purchase, no subscription ever

Replaces $23,000+ in ITSM consulting.
One file. Instant delivery.

See pricing at ProcessRaven.tech

⚠ Decision Required

SOP Reference

Closure Attestation

Help & Legend

Unlock the full ProcessRaven experience