workflow,category,steps,chat_multiplier_sonnet-4.6,cost_fable-5,cost_sonnet-5,cost_sonnet-4.6,cost_opus-4.8,cost_haiku-4.5,cost_gpt-4.1,cost_gpt-4o,cost_gpt-4.1-mini,cost_gpt-4o-mini,cost_gemini-2.5-pro,cost_gemini-2.5-flash,cost_llama-4-maverick,cost_mistral-large-3,cost_deepseek-v4
"Dispute / Chargeback Handling","Banking",8,22.2,1.728000,0.345600,0.518400,0.864000,0.172800,0.332400,0.415500,0.066480,0.024930,0.240750,0.058440,0.043356,0.319200,0.066555
"KYC Onboarding","Banking",7,19.6,1.525000,0.305000,0.457500,0.762500,0.152500,0.293000,0.366250,0.058600,0.021975,0.213125,0.051750,0.038175,0.281000,0.058507
"Loan Origination","Banking",8,22.2,1.728000,0.345600,0.518400,0.864000,0.172800,0.332400,0.415500,0.066480,0.024930,0.240750,0.058440,0.043356,0.319200,0.066555
"Transaction Fraud Monitoring","Banking",3,8.0,0.625000,0.125000,0.187500,0.312500,0.062500,0.119000,0.148750,0.023800,0.008925,0.089375,0.021750,0.015375,0.113000,0.023273
"Escalation Management","Customer Support",8,25.8,2.012000,0.402400,0.603600,1.006000,0.201200,0.388000,0.485000,0.077600,0.029100,0.278500,0.067560,0.050724,0.373600,0.078126
"Knowledge-Base Maintenance","Customer Support",9,34.3,2.673000,0.534600,0.801900,1.336500,0.267300,0.517800,0.647250,0.103560,0.038835,0.365625,0.088590,0.067971,0.501000,0.105313
"Response Drafting","Customer Support",8,26.8,2.087000,0.417400,0.626100,1.043500,0.208700,0.403000,0.503750,0.080600,0.030225,0.287875,0.069810,0.052749,0.388600,0.081389
"Returns & Refunds","Customer Support",8,25.5,1.987000,0.397400,0.596100,0.993500,0.198700,0.383000,0.478750,0.076600,0.028725,0.275375,0.066810,0.050049,0.368600,0.077038
"Ticket Triage & Routing","Customer Support",8,22.2,1.728000,0.345600,0.518400,0.864000,0.172800,0.332400,0.415500,0.066480,0.024930,0.240750,0.058440,0.043356,0.319200,0.066555
"Data-Quality Monitoring","Data & Analytics",7,20.2,1.575000,0.315000,0.472500,0.787500,0.157500,0.303000,0.378750,0.060600,0.022725,0.219375,0.053250,0.039525,0.291000,0.060683
"Metric Anomaly Investigation","Data & Analytics",7,19.6,1.525000,0.305000,0.457500,0.762500,0.152500,0.293000,0.366250,0.058600,0.021975,0.213125,0.051750,0.038175,0.281000,0.058507
"Pipeline Exception Handling","Data & Analytics",7,16.1,1.253000,0.250600,0.375900,0.626500,0.125300,0.239800,0.299750,0.047960,0.017985,0.176875,0.042990,0.031131,0.229000,0.047458
"Report Generation","Data & Analytics",7,18.9,1.475000,0.295000,0.442500,0.737500,0.147500,0.283000,0.353750,0.056600,0.021225,0.206875,0.050250,0.036825,0.271000,0.056333
"Accounts Payable","Finance",17,49.4,3.850000,0.770000,1.155000,1.925000,0.385000,0.746000,0.932500,0.149200,0.055950,0.526250,0.127500,0.097950,0.722000,0.151815
"Accounts Receivable","Finance",8,24.2,1.887000,0.377400,0.566100,0.943500,0.188700,0.363000,0.453750,0.072600,0.027225,0.262875,0.063810,0.047349,0.348600,0.072688
"Collections / Dunning","Finance",6,13.9,1.087000,0.217400,0.326100,0.543500,0.108700,0.207800,0.259750,0.041560,0.015585,0.153875,0.037410,0.026949,0.198200,0.041020
"Expense Management","Finance",7,19.6,1.525000,0.305000,0.457500,0.762500,0.152500,0.293000,0.366250,0.058600,0.021975,0.213125,0.051750,0.038175,0.281000,0.058507
"FP&A Variance Analysis","Finance",6,17.0,1.328000,0.265600,0.398400,0.664000,0.132800,0.254800,0.318500,0.050960,0.019110,0.186250,0.045240,0.033156,0.244000,0.050721
"Financial Close & Reconciliation","Finance",7,20.2,1.575000,0.315000,0.472500,0.787500,0.157500,0.303000,0.378750,0.060600,0.022725,0.219375,0.053250,0.039525,0.291000,0.060683
"Payment Fraud Detection","Finance",3,8.0,0.625000,0.125000,0.187500,0.312500,0.062500,0.119000,0.148750,0.023800,0.008925,0.089375,0.021750,0.015375,0.113000,0.023273
"Benefits Administration","HR",7,18.6,1.450000,0.290000,0.435000,0.725000,0.145000,0.278000,0.347500,0.055600,0.020850,0.203750,0.049500,0.036150,0.266000,0.055245
"HR Helpdesk","HR",7,18.3,1.425000,0.285000,0.427500,0.712500,0.142500,0.273000,0.341250,0.054600,0.020475,0.200625,0.048750,0.035475,0.261000,0.054157
"HR Onboarding","HR",11,38.1,2.975000,0.595000,0.892500,1.487500,0.297500,0.577000,0.721250,0.115400,0.043275,0.405625,0.098250,0.075825,0.559000,0.117667
"Offboarding","HR",8,25.8,2.012000,0.402400,0.603600,1.006000,0.201200,0.388000,0.485000,0.077600,0.029100,0.278500,0.067560,0.050724,0.373600,0.078126
"Payroll Processing","HR",7,19.6,1.525000,0.305000,0.457500,0.762500,0.152500,0.293000,0.366250,0.058600,0.021975,0.213125,0.051750,0.038175,0.281000,0.058507
"Recruiting & Screening","HR",7,19.2,1.500000,0.300000,0.450000,0.750000,0.150000,0.288000,0.360000,0.057600,0.021600,0.210000,0.051000,0.037500,0.276000,0.057420
"Appointment Coordination","Healthcare Admin",7,17.0,1.328000,0.265600,0.398400,0.664000,0.132800,0.254800,0.318500,0.050960,0.019110,0.186250,0.045240,0.033156,0.244000,0.050721
"Patient Intake","Healthcare Admin",7,15.4,1.203000,0.240600,0.360900,0.601500,0.120300,0.229800,0.287250,0.045960,0.017235,0.170625,0.041490,0.029781,0.219000,0.045283
"Prior-Auth Assistance","Healthcare Admin",8,22.5,1.753000,0.350600,0.525900,0.876500,0.175300,0.337400,0.421750,0.067480,0.025305,0.243875,0.059190,0.044031,0.324200,0.067642
"Records Retrieval","Healthcare Admin",8,17.6,1.375000,0.275000,0.412500,0.687500,0.137500,0.263000,0.328750,0.052600,0.019725,0.194375,0.047250,0.034125,0.251000,0.051983
"Access Recertification","IT Security / SecOps",5,14.9,1.162000,0.232400,0.348600,0.581000,0.116200,0.222800,0.278500,0.044560,0.016710,0.163250,0.039660,0.028974,0.213200,0.044283
"Alert Triage","IT Security / SecOps",10,33.3,2.598000,0.519600,0.779400,1.299000,0.259800,0.502800,0.628500,0.100560,0.037710,0.356250,0.086340,0.065946,0.486000,0.102051
"Incident Response","IT Security / SecOps",9,38.1,2.975000,0.595000,0.892500,1.487500,0.297500,0.577000,0.721250,0.115400,0.043275,0.405625,0.098250,0.075825,0.559000,0.117667
"Phishing & Abuse Analysis","IT Security / SecOps",8,26.8,2.087000,0.417400,0.626100,1.043500,0.208700,0.403000,0.503750,0.080600,0.030225,0.287875,0.069810,0.052749,0.388600,0.081389
"Vulnerability Management","IT Security / SecOps",10,31.7,2.473000,0.494600,0.741900,1.236500,0.247300,0.477800,0.597250,0.095560,0.035835,0.340625,0.082590,0.062571,0.461000,0.096613
"Access Provisioning","ITSM",7,18.6,1.450000,0.290000,0.435000,0.725000,0.145000,0.278000,0.347500,0.055600,0.020850,0.203750,0.049500,0.036150,0.266000,0.055245
"Asset / Config Management","ITSM",7,19.9,1.550000,0.310000,0.465000,0.775000,0.155000,0.298000,0.372500,0.059600,0.022350,0.216250,0.052500,0.038850,0.286000,0.059595
"Change Enablement","ITSM",9,14.5,1.128000,0.225600,0.338400,0.564000,0.112800,0.214800,0.268500,0.042960,0.016110,0.161250,0.039240,0.027756,0.204000,0.042021
"IT Service Request","ITSM",9,19.3,1.503000,0.300600,0.450900,0.751500,0.150300,0.287400,0.359250,0.057480,0.021555,0.212625,0.051690,0.037281,0.274200,0.056767
"Incident Management","ITSM",10,26.0,2.027000,0.405400,0.608100,1.013500,0.202700,0.389800,0.487250,0.077960,0.029235,0.282625,0.068610,0.050829,0.374200,0.077995
"Knowledge Management","ITSM",8,26.4,2.062000,0.412400,0.618600,1.031000,0.206200,0.398000,0.497500,0.079600,0.029850,0.284750,0.069060,0.052074,0.383600,0.080301
"Problem Management","ITSM",8,17.3,1.350000,0.270000,0.405000,0.675000,0.135000,0.258000,0.322500,0.051600,0.019350,0.191250,0.046500,0.033450,0.246000,0.050895
"Claims Adjudication","Insurance",8,22.2,1.728000,0.345600,0.518400,0.864000,0.172800,0.332400,0.415500,0.066480,0.024930,0.240750,0.058440,0.043356,0.319200,0.066555
"FNOL Intake","Insurance",7,19.9,1.550000,0.310000,0.465000,0.775000,0.155000,0.298000,0.372500,0.059600,0.022350,0.216250,0.052500,0.038850,0.286000,0.059595
"Policy Servicing","Insurance",7,15.7,1.228000,0.245600,0.368400,0.614000,0.122800,0.234800,0.293500,0.046960,0.017610,0.173750,0.042240,0.030456,0.224000,0.046371
"Underwriting Support","Insurance",7,19.6,1.525000,0.305000,0.457500,0.762500,0.152500,0.293000,0.366250,0.058600,0.021975,0.213125,0.051750,0.038175,0.281000,0.058507
"Audit-ready Documentation","Legal & Compliance",9,17.9,1.400000,0.280000,0.420000,0.700000,0.140000,0.268000,0.335000,0.053600,0.020100,0.197500,0.048000,0.034800,0.256000,0.053070
"Clause Extraction","Legal & Compliance",9,21.8,1.703000,0.340600,0.510900,0.851500,0.170300,0.327400,0.409250,0.065480,0.024555,0.237625,0.057690,0.042681,0.314200,0.065467
"Contract Review Support","Legal & Compliance",10,23.9,1.862000,0.372400,0.558600,0.931000,0.186200,0.358000,0.447500,0.071600,0.026850,0.259750,0.063060,0.046674,0.343600,0.071601
"Obligation Tracking","Legal & Compliance",7,16.1,1.253000,0.250600,0.375900,0.626500,0.125300,0.239800,0.299750,0.047960,0.017985,0.176875,0.042990,0.031131,0.229000,0.047458
"Audience Segmentation","Marketing",8,22.2,1.728000,0.345600,0.518400,0.864000,0.172800,0.332400,0.415500,0.066480,0.024930,0.240750,0.058440,0.043356,0.319200,0.066555
"Campaign Ops","Marketing",8,21.5,1.678000,0.335600,0.503400,0.839000,0.167800,0.322400,0.403000,0.064480,0.024180,0.234500,0.056940,0.042006,0.309200,0.064380
"Content Personalization","Marketing",7,20.5,1.600000,0.320000,0.480000,0.800000,0.160000,0.308000,0.385000,0.061600,0.023100,0.222500,0.054000,0.040200,0.296000,0.061770
"Performance Monitoring","Marketing",4,7.7,0.600000,0.120000,0.180000,0.300000,0.060000,0.114000,0.142500,0.022800,0.008550,0.086250,0.021000,0.014700,0.108000,0.022185
"Cross-System Task Execution","Operations",6,12.7,0.987000,0.197400,0.296100,0.493500,0.098700,0.187800,0.234750,0.037560,0.014085,0.141375,0.034410,0.024249,0.178200,0.036671
"Exception Handling","Operations",7,10.3,0.802000,0.160400,0.240600,0.401000,0.080200,0.152000,0.190000,0.030400,0.011400,0.116000,0.028260,0.019554,0.143600,0.029406
"Preventive Maintenance Scheduling","Operations",8,21.5,1.678000,0.335600,0.503400,0.839000,0.167800,0.322400,0.403000,0.064480,0.024180,0.234500,0.056940,0.042006,0.309200,0.064380
"Workflow Coordination","Operations",7,18.6,1.450000,0.290000,0.435000,0.725000,0.145000,0.278000,0.347500,0.055600,0.020850,0.203750,0.049500,0.036150,0.266000,0.055245
"Contract Renewals","Procurement",6,13.6,1.062000,0.212400,0.318600,0.531000,0.106200,0.202800,0.253500,0.040560,0.015210,0.150750,0.036660,0.026274,0.193200,0.039933
"Purchase Requisition","Procurement",10,22.3,1.737000,0.347400,0.521100,0.868500,0.173700,0.333000,0.416250,0.066600,0.024975,0.244125,0.059310,0.043299,0.318600,0.066164
"Sourcing / RFP","Procurement",9,28.6,2.227000,0.445400,0.668100,1.113500,0.222700,0.429800,0.537250,0.085960,0.032235,0.307625,0.074610,0.056229,0.414200,0.086695
"Spend Analysis","Procurement",8,26.4,2.062000,0.412400,0.618600,1.031000,0.206200,0.398000,0.497500,0.079600,0.029850,0.284750,0.069060,0.052074,0.383600,0.080301
"Vendor Onboarding","Procurement",8,21.5,1.678000,0.335600,0.503400,0.839000,0.167800,0.322400,0.403000,0.064480,0.024180,0.234500,0.056940,0.042006,0.309200,0.064380
"CRM Updates","Sales",8,20.2,1.578000,0.315600,0.473400,0.789000,0.157800,0.302400,0.378000,0.060480,0.022680,0.222000,0.053940,0.039306,0.289200,0.060030
"Follow-up Orchestration","Sales",9,20.9,1.628000,0.325600,0.488400,0.814000,0.162800,0.312400,0.390500,0.062480,0.023430,0.228250,0.055440,0.040656,0.299200,0.062205
"Lead Qualification","Sales",9,23.9,1.862000,0.372400,0.558600,0.931000,0.186200,0.358000,0.447500,0.071600,0.026850,0.259750,0.063060,0.046674,0.343600,0.071601
"Pipeline Hygiene","Sales",3,5.9,0.458000,0.091600,0.137400,0.229000,0.045800,0.086800,0.108500,0.017360,0.006510,0.066250,0.016140,0.011166,0.082000,0.016791
"Proposal Drafting","Sales",10,26.9,2.102000,0.420400,0.630600,1.051000,0.210200,0.404800,0.506000,0.080960,0.030360,0.292000,0.070860,0.052854,0.389200,0.081258
"Build & Release","Software Engineering / DevOps",8,26.1,2.037000,0.407400,0.611100,1.018500,0.203700,0.393000,0.491250,0.078600,0.029475,0.281625,0.068310,0.051399,0.378600,0.079213
"Code/PR Review","Software Engineering / DevOps",9,29.5,2.302000,0.460400,0.690600,1.151000,0.230200,0.444800,0.556000,0.088960,0.033360,0.317000,0.076860,0.058254,0.429200,0.089958
"Dependency Patching","Software Engineering / DevOps",10,37.2,2.900000,0.580000,0.870000,1.450000,0.290000,0.562000,0.702500,0.112400,0.042150,0.396250,0.096000,0.073800,0.544000,0.114405
"On-call Runbook","Software Engineering / DevOps",11,40.5,3.158000,0.631600,0.947400,1.579000,0.315800,0.612400,0.765500,0.122480,0.045930,0.430750,0.104340,0.080466,0.593200,0.124845
"Test-Failure Triage","Software Engineering / DevOps",9,24.5,1.912000,0.382400,0.573600,0.956000,0.191200,0.368000,0.460000,0.073600,0.027600,0.266000,0.064560,0.048024,0.353600,0.073776
"Delay Notifications","Supply Chain & Logistics",8,21.2,1.653000,0.330600,0.495900,0.826500,0.165300,0.317400,0.396750,0.063480,0.023805,0.231375,0.056190,0.041331,0.304200,0.063293
"Demand Sensing","Supply Chain & Logistics",7,19.6,1.525000,0.305000,0.457500,0.762500,0.152500,0.293000,0.366250,0.058600,0.021975,0.213125,0.051750,0.038175,0.281000,0.058507
"Inventory Replenishment","Supply Chain & Logistics",7,15.7,1.228000,0.245600,0.368400,0.614000,0.122800,0.234800,0.293500,0.046960,0.017610,0.173750,0.042240,0.030456,0.224000,0.046371
"Rerouting","Supply Chain & Logistics",8,19.6,1.525000,0.305000,0.457500,0.762500,0.152500,0.293000,0.366250,0.058600,0.021975,0.213125,0.051750,0.038175,0.281000,0.058507
"Shipment Tracking","Supply Chain & Logistics",4,7.7,0.600000,0.120000,0.180000,0.300000,0.060000,0.114000,0.142500,0.022800,0.008550,0.086250,0.021000,0.014700,0.108000,0.022185