ITSM AI agent cost benchmarks

Token cost per outcome for autonomous agents across 7 ITSM workflows. Prices as of 14 Jun 2026.

ITSM agents in this benchmark run from about $0.0193 to $2.06 per outcome on the clean path. Pick a workflow for the full model-by-model breakdown.

Workflow	Cheapest /outcome	Dearest /outcome	Steps
Problem Management	$0.0193	$1.35	8
Change Enablement	$0.0204	$1.43	9
Access Provisioning	$0.0209	$1.45	7
IT Service Request	$0.0216	$1.50	9
Asset / Config Management	$0.0224	$1.55	7
Incident Management	$0.0292	$2.03	10
Knowledge Management	$0.0298	$2.06	8

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