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Customer Support AI agent cost benchmarks

Token cost per outcome for autonomous agents across 5 Customer Support workflows. Prices as of 25 Oct 2026.

Customer Support agents in this benchmark run from about $0.0173 to $2.67 per outcome on the clean path. Pick a workflow for the full model-by-model breakdown.
WorkflowCheapest /outcomeDearest /outcomeSteps
Ticket Triage & Routing$0.0173$1.738
Returns & Refunds$0.0199$1.998
Escalation Management$0.0201$2.018
Response Drafting$0.0209$2.098
Knowledge-Base Maintenance$0.0267$2.679

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