Questions about Enterprise licensing? Looking to customize the tool for your team? Want to understand ROI before buying? We're real people. You'll get a response within one business day.
Whether you're evaluating the Professional tier, need a PO process for Enterprise, or want to explore customization options for your organization, we're here.
Need ProcessRaven to reflect your process, team names, and branding? Every customization starts with a conversation. A free 30-minute scoping call is all it takes to find out what's possible. No commitment required.
Start the Conversation →Need PO/invoice payment, an MSA, or a 30-minute product demo before buying? Select "Enterprise: Quote & PO" in the form and we'll be in touch.
Request Enterprise Quote →Have a question about your license, need to retrieve your file, or want to report an issue? Use the form and select "Support"; we respond within one business day.
Fill in your details and we'll get back to you within one business day (usually much sooner).
A tailored engagement that adapts ProcessRaven to your organization: your process, your team, your brand. Every engagement starts with a free scoping conversation.
A facilitated session (remote or on-site) to map your actual incident management workflow, team structure, escalation logic, and ITSM tooling. Outputs a process brief used to configure your customized file.
Generic ITIL roles replaced with your actual team names: "Global Service Desk", "Infrastructure Support", "Security Operations". RACI assignments updated to match your org chart exactly.
Procedures, inputs, outputs, systems, and controls rewritten to reflect your tools, SLA thresholds, escalation criteria, and priority scheme (P1–P4 definitions, on-call rotation rules, and all).
The interactive SVG swimlane diagram redrawn for your exact workflow, including unique escalation paths, approval gates, or parallel tracks not in the standard ITIL model.
Your logo, colour palette, and organization name throughout the interface. The delivered file looks like a proprietary internal tool, not a third-party product.
Post-delivery amendments (up to 10 hrs), stakeholder review sessions, and direct access via email and video call. Covers iterative refinement as you validate the tool against live incidents.
No two organizations have the same incident management workflow, team structure, or ITSM tooling. Rather than list a one-size-fits-all price, we begin with a free scoping call to understand what you actually need. You receive a clear scope and a fixed-price quote afterward, with no obligation to proceed.
30 minutes · no commitment required