The cost of waiting is not zero. A 100-ticket-a-day operation loses an estimated $184,000 every year to inconsistent process, before a single audit finding lands. Three tiers of the ITIL incident management template, all one-time, no subscription, no upsells. Professional ($397) and Enterprise ($997) both sit below the $1,000 auto-approval threshold most teams already have, so you never need to open a procurement ticket.
Lower the risk to zero. No email, no registration, no commitment.
or download the file · no email required
For IT teams up to 500 staff, ITSM consultants, and MSPs that can't afford another quarter of process drift.
Instant delivery via email · card accepted
For 500+ IT staff, multi-site teams, and compliance-heavy environments where one finding can wipe out a quarter.
Invoice / PO accepted · 30-min demo available
Need a PO or invoice? Contact us. We'll issue a formal quote and invoice.
When "one size fits all" is itself a risk. Tuned to your team names, SLAs, workflow, and branding so analysts have no excuse to follow a different process.
30-min call · no pressure
Enter your team's volume and the bleed becomes specific. Most teams hit payback inside 48 hours, which means everything after that is loss they no longer take.
Based on MetricNet benchmarking: L1 costs roughly $22 a ticket, an L2 escalation adds roughly $28, and about 18% of L2 escalations are avoidable with clearer process. Everything below is money you currently absorb without invoice.
Payback calculation based on MetricNet 2024 benchmarks. Individual results may vary.
| Feature | Free | Professional | Enterprise | Customization |
|---|---|---|---|---|
| Process Coverage | ||||
| Service Desk (L1) lane | ✓ | ✓ | ✓ | ✓ Custom |
| L2 / L3 Specialist lanes | ✗ | ✓ | ✓ | ✓ Custom |
| Major Incident sub-process | ✗ | ✓ | ✓ | ✓ Custom |
| Problem & Change integration | ✗ | ✓ | ✓ | ✓ Custom |
| Capabilities | ||||
| Interactive BPMN diagram | Limited | ✓ Full | ✓ Full | ✓ Custom |
| 38+ ITIL SOPs with RACI | Partial | ✓ All 38+ | ✓ All 38+ | ✓ Tailored |
| Attestation module (ISO 20000) | ✗ | ✓ | ✓ | ✓ |
| Ctrl+K full-text search | ✓ | ✓ | ✓ | ✓ |
| Reference mode | Partial | ✓ Full | ✓ Full | ✓ Custom |
| Print / PDF export | ✓ | ✓ | ✓ | ✓ |
| Watermark-free | ✗ | ✓ | ✓ | ✓ |
| Licensing & Rights | ||||
| Personal use | ✓ | ✓ | ✓ | ✓ |
| Organizational deployment | ✗ | Up to 500 IT staff | ✓ Unlimited | ✓ Unlimited |
| Client-deployment / resale rights | ✗ | ✓ Included | ✓ | ✓ |
| Multi-site rights | ✗ | ✗ | ✓ | ✓ |
| White-label rights | ✗ | ✗ | ✓ | ✓ Fully branded |
| Support & Updates | ||||
| File update access | ✗ | 1 year | 2 years | Included |
| Support | ✗ | Phone + Email | 90-day priority | |
| PO / Invoice / MSA | ✗ | ✗ | ✓ | ✓ |
| Price | $0 | $397 | $997 | Let's talk |